Tecan Dwakm
New member
Guys, we really need your advice. PLEASE!
How do you prevent a logistics company from hijacking your orders and becoming your competitor?
We are currently experiencing this. Whenever we generate about 50 orders a day in a particular zone, the logistics company fulfills only about 35 orders for us.
They then use the remaining leads to sell the same product as their own, without spending a kobo on advertising.
We only discovered it when we started calling customers for follow-up, and they would say, "Yes, the product has already been delivered."
But it wasn't delivered on our behalf—it was our zonal logistics partner selling directly to our customers.
Has anyone experienced something like this?
What systems, agreements, or operational measures can we put in place to stop this from happening again?
Your advice will be greatly appreciated.
Thank you.
How do you prevent a logistics company from hijacking your orders and becoming your competitor?
We are currently experiencing this. Whenever we generate about 50 orders a day in a particular zone, the logistics company fulfills only about 35 orders for us.
They then use the remaining leads to sell the same product as their own, without spending a kobo on advertising.
We only discovered it when we started calling customers for follow-up, and they would say, "Yes, the product has already been delivered."
But it wasn't delivered on our behalf—it was our zonal logistics partner selling directly to our customers.
Has anyone experienced something like this?
What systems, agreements, or operational measures can we put in place to stop this from happening again?
Your advice will be greatly appreciated.
Thank you.
